Virtual АТС Smart PBX

SMARTNET Company is pleased to offer you a service Virtual PBX SMART PBX.

Using this service, the customer will not have to buy their own PBX, it is enough to order external and internal dial plans that allow customers to reduce significantly the cost for construction and maintenance of private telephone network.

SMARTNET company is capable to provide the "Virtual PBXSMART PBX” service anywhere where there is access to the Internet. In addition, all calls within the network are free of charge.

Service order

Key features

Free calls within the network

For large companies, and corporations with a network of offices in Almaty and in Kazakhstan, we offer the variant of combining of branches on SMARTNET network base - several remote telephone networks are combined into a single corporate network. Thus, virtual network subscribers can call each other for internal numbers and save on negotiations within the corporate network.

It is enough to use broadband access to the Internet in order to connect the service.

Upon connection the following additional voice services are available: the individual voice portals, Auto Attendant, virtual call processing centers and other services needed for successful business dealing.

Auto attendant

Auto attendant with advanced services. It allows you to distribute incoming calls from your customers to required departments, the Caller hears a greeting, maybe a short advertising copy, a request to wait, or leave a voice message if the line in the right direction at the time is occupied. You can adjust the other text after-hours.

Extension numbers of employees

Each employee of your company is allocated with 3-digital extension number. This will allow employees to communicate within the network on-the-fly

Calls statistics and analysis

Statistics are available on request. This is a handy tool for the analysis of call data. There are several types of data, which this statistics allows to analyze:

1. Allows analyzing the success of incoming and outgoing calls.

2. To see the total time of all personnel conversations, incoming and outgoing calls for a certain period. This makes it possible to draw conclusions about the effectiveness of personnel work

3. In addition, statistics allows evaluating the effectiveness of advertising campaigns when different numbers for incoming calls are used on different advertising channels

Ability to listen-in to conversations and comments during a conversation

The head can be connected to the conversation and give necessary comments In order to send a new employee and improve his quality of communication with customers

How it works?

SMARTNET Customers can take advantage of additional services, some of which are included in the monthly fee ("Basic" package). These include a 3-way conference calls, unification of employees in the group with a public network number with different algorithms of call handling, voice portal, which includes voice mail (with the possibility of bulk mail of messages), call control function, etc.

Depending on the needs of the customer's employees and for convenient use, SMARTNET provides several additional packages: "Mobility", "Remote Office", "Call Control" and others.

Additional packages are available at the request of the subscriber.

FaxToEmail service is available for users of SMART PBX that allows receiving faxes with forwarding to e-mail. All incoming faxes are forwarded to employee’s e-mail address that helps to work with resources in electronic format.

For customer convenience, Virtual PBX SMART PBX configuration and service management are carried out through a computer: web- interface and Assistant Enterprise.

Combining of offices and branches of the Republic of Kazakhstan

It is enough to use broadband access to the Internet in order to connect the service.

Why Virtual АТS SMART PBX from SMARTNET?

You will have no more missed calls! Customers will always reach you	By connecting a multi-channel number, you will get as many channels as you need! Customers will never hear the "busy" signal
The customer will be able to reach employee who are out of the office (in a meeting, on a business trip)	The "Mobility" package using allows you to combine fixed and mobile communications. Depending on the algorithm selected, you can answer to customer call both from stationary and office number and from employee’s mobile number.
You will be able to evaluate employees efficiency	Call statistics will allow you to analyze how effectively the flow of incoming calls is processed by one or another employee
Employees can communicate and work with clients remotely	Employees using Remote Office feature can communicate with customers from the corporate office number and work remotely. For this purposes instead of the system terminal another phone is used (home phone, cellphone, phone in hotel with direct number, etc.).
You save	Using of Virtual PBX SMART PBX service in any office can allow you to save in the PBX installation up to 100% of material resources, which reduces the investment at the initial stage (for the purchase of PBX itself, installation and programming) and lowers operating costs by transferring to SMARTNET a significant part of the functions on Virtual PBX SMART PBX service.
You will not be tied to a specific address	When you move to another office, or connect a new branch or in case of staff extension, you simply plug/expand numbering on the new location.

SMART PBX Advantages

A distinctive feature of the Virtual PBX service is the ability to use third-party office PBX (outsourcing), established in SMARTNET remote call center. As the equipment is located in SMARTNET technical center, the customer receives all the telecommunication services via optical fiber and transmits all the operating costs of the equipment to SMARTNET.

For the convenience of customers the configuration of SMART PBX and services management are carried out through web-based interface.

Using of SMART PBX service in any office can allow you to save in the PBX installation up to 70% of material resources, which reduces the investment at the initial stage (for the purchase of PBX itself, installation and programming) and lowers operating costs by transferring to SMARTNET a significant part of the functions on SMART PBX service. A comparison is shown in Table*

Among the additional advantages of SMART PBX - possibility of quick organization of home-based employees work, by including them into the general telecommunication environment of the enterprise, as well as the organization of communication during moving in the other office, connection of a new branch or in case of staff

Expenses

Traditional IP PBX

SMART PBX

Capital expenditures for

PBX purchase and installation and

phone purchase

YES, PBX purchase and installation,

purchase of licenses for extra services, IP- Phones is required

Costs for IP- phones

purchase only

The need to connect PBX

to service provider by E1 stream

YES, + monthly

subscription fee for Е1 stream

Binding of number to the address

YES

Additional training

to use and services configuration

YES

The need for service,

management and maintenance of the system by

technical specialists

YES

Easy operation through

web interface

A separate room for PBX,
the cost for heating, ventilation, air conditioning

and power supply

YES

Costs for system updating

for voice server.

Additional costs for

voice server maintainance

YES

Additional services:

“Basic” service package

№	Services	Description
1	Caller ID*	Caller ID of subscriber.
2	Call Hold	Putting a call on holding mode
3	Call Return	Dialling the last received or not received call
4	Last Number Redial	Dialing of last number.
5	Call Transfer	Call transfer during a conversation.
6	Call Waiting	Call waiting. Notification on a new incoming call when the subscriber is already engaged in a conversation. The first call is transferred in Hold mode. You can switch from the first to the second call, and vice versa.
7	Call Forwarding Always	Forwarding of all incoming calls
8	Call Forwarding Busy	Forwarding of incoming calls when the subscriber is busy
9	Call Forwarding No Answer	Forwarding of incoming calls when the subscriber is not answer
10	Call Forwarding Not Reachable	Forwarding of incoming calls when the subscriber is not reachable
11	Call History	Call history storing.
12	Preferred Carrier User	Choosing of routing mn/mg of calls over the traditional telephony or IP- telephony.
13	Outgoing Calling Plan	Setting of restrictions on outgoing calls (prohibition or permission of MG, MH, etc.).
14	Caller ID Block	Blocking of caller ID of the caller during an incoming call.
15	Online (web) Account Management	The ability to modify and customize the service settings through a web.
16	3-Way Calling	3-way videoconference.
17	Intercept User	Administrative line block. For example, an employee left the company disconnected for non-payment, the subscriber has changed the phone number, etc. You can play a personalized message, as an option, to tell the caller a new number of caller.
18	Anonymous Call Rejection	The ability to reject incoming calls without caller ID (anonymous).
19	Automatic Callback**	If the called customer is busy, the connection of this feature allows you to call back automatically as soon as it becomes available.
20	Do Not Disturb	Do Not Disturb mode. Incoming calls disable function. The caller hears a 'line busy'.
21	Speed Dial 100	Programming of speed dial 100 numbers
22	Speed Dial 8	Programming of speed dial 8 numbers
23	Call Pickup	The ability to take a call from another terminal. The list of terminals for which this function can be applied, is determined by the administrator.
24	Basic Call Logs	The ability to view the call log in the user's web- office or through Assistant Enterprise

* Not available from an analog phone, except phones that support FSK DTMF

** Function works within SMART PBX

"Call control" Package

№	Services	Description
1	Call Forwarding Selective	Forwarding a call depending on the time of day and/or caller ID.
2	Selective Call Acceptance	Selective incoming call acceptance by criteria: caller ID, day of week, time of the day.
3	Selective Call Rejection	Selective incoming call rejection of by criteria: caller ID, day of week, time of the day.

“Mobility” package

№	Services	Description
1	Anywhere	Fixed and mobile communications combining. Simultaneous sending of incoming call directly to the main terminal and the mobile phone when a call comes on a stationary office number, and stationary number customer's mobile phone are calling at the same time. You can transfer a call from the main terminal to the mobile phone and back without breaking the connection.
2	Outlook Integration*	Integration with MS Outlook address book
3	Simultaneous Ring Personal	Simultaneous sending of an incoming call directly to caller ID (for example, to the main terminal and mobile phone) when a call comes on stationary office number, and stationary number customer's mobile phone are calling at the same time.
4	Sequential Ring	Sequential (in a given time) sending of an incoming call to a few caller ID (for example, to the main terminal and mobile phone).
5	Voice Portal Calling	Outgoing calls via a voice portal (separate stationary number is needed). Possibility of being away from the office, to listen to information on incoming calls and/or listen to the received messages from any telephone (with a connected Voicemail service).

* The service works with the Service Control Panel (Assistant-Enterprise)

"Remote office" Package

№	Services	Description
1	Remote Office	Remote operation function. It allows the subscriber to use SMARTNET services, using another phone (home phone, cellphone, phone in hotel with direct number, etc.) instead of the system terminal.
2	Outlook Integration*	Integration with MS Outlook* address book
3	Shared Call Appearance	Allows a subscriber to register the additional SIP- terminal. For example, the IP- phone software in addition to the main terminal.
4	Call Notify	It allows you to get information about the calls (time, caller number) via e-mail
5	Custom Ringback User	Personal call melody. The melody can play the caller with incoming call till the answer of the called party. The function may operate under the conditions: the caller ID, day of week, time of the day.

* The service works with the Service Control Panel (Assistant-Enterprise)

Individual services

№	Services	Description
1	Voice Mail	Voice Mail services. The ability to forward received voice messages to email.
2	Assistant-Enterprise	Application in the form of plug-in for MS Outlook and MS Explorer that allows configuring the most commonly used services, and view call history, Click-to-Dial.
3	FaxToEmail	Acceptance of incoming faxes forwarding to email (a separate stationary number is needed).
4	Receptionist	Specialized software, providing the user who performs the functions of the Secretary the advanced call control capabilities

Group Services

№	Services	Description
1	Group Services Package	Accounts authorization codes. Ability to set pin- code on certain types of calls (e.g., MG/MN).
		Music on Hold. Music on-hold call. The subscriber whose call is put on hold, played music.
		Group ringtone. Melody must play to the called party with incoming call till the answer of the caller.
2	Hunt Group	The ability to combine multiple subscribers in the group with a single inbound number.

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Казкоммерцбанк

Выражаем искреннюю благодарность коллективу компании ТОО «SMARTNET», за квалифицированное оказание услуг, за оперативные действия сотрудников компании, а также за высокое качество выполняемой работы, проявленную внимательность и корректное отношение.
Считаем большой удачей, что в свое время, обратиись именно к Вам.

Qazaq air

Уважаемый Әсет Төлеуұлы
Позвольте выразить признательность и уважение к Вам, а также поблагодарить Вас за внимание к нашей компании.

Virtual АТС Smart PBX

Key features

Free calls within the network

Auto attendant

Extension numbers of employees

Calls statistics and analysis

Ability to listen-in to conversations and comments during a conversation

How it works?

SMART PBX Advantages

Additional services:

“Basic” service package

Other services

Казкоммерцбанк

Qazaq air

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